Return & Refund Policy
Your rights and the practical steps for returning a Denvras™ basket, reporting a problem, and receiving an approved refund.
Four clear steps.
Please contact Denvras™ before mailing a return. We will review the request and provide the appropriate next steps.
Contact Support
Send an email with your order number and reason for the request.
Request Review
Include item details and photographs where relevant.
Receive Instructions
We supply the correct warehouse address and return method if a return is approved.
Refund or Replacement
The eligible return is inspected where applicable, and the approved resolution is processed.
Returns, exchanges & refunds.
Return Window
You may request a return for an eligible basket within 30 calendar days after confirmed delivery. Contact us before the period expires. Consumer protections that cannot be excluded by contract remain in effect.
How to Request a Return
Email service@denvras.com before sending any package. Include your order number, the product or basket variant, your reason for return, and photos or videos where relevant. For damaged, incorrect, or incomplete orders, please also include exterior packaging and shipping-label photographs where available.
Return Eligibility
For preference-based returns, the item should be unused, in its original condition, and complete with the originally included parts or accessories, with protective packaging where reasonably possible. You may open the shipping carton to inspect the basket without automatically losing return eligibility. Damaged, defective, incorrect, or materially misdescribed products are handled under the merchant-error procedure and applicable law.
Appearance & Normal Product Variations
Vintage decorative storage baskets may show minor differences in perceived color tone, surface texture, decorative pattern alignment, trim or handle positioning, finish, or dimensions within reasonable manufacturing tolerances. Materials differ by product. Such minor variations are not necessarily defects, but significant dimensional discrepancies, structural defects, broken components, or material differences from the published description remain eligible for review and an appropriate remedy.
Return Address & Instructions
Please do not mail a return to our registered company address without instructions. After approving a return request, our customer-support team will provide the appropriate return warehouse address, packaging requirements, and any return authorization details. The warehouse may be operated by a fulfillment partner and may differ from the business registration address.
Who Pays for Return Shipping
For an approved change-of-mind or preference-based return, the customer is responsible for the return shipping cost. For a verified damaged, defective, incorrect, incomplete, or materially misdescribed item, Denvras™ provides an appropriate replacement, refund, or return solution without additional cost to the customer, including the necessary return shipping when a return is requested by us.
No Restocking Fee
We do not charge a restocking fee for approved returns. This does not waive the customer-paid return postage for eligible preference-based returns.
Damaged, Incorrect, or Missing Items
Please notify us within 7 calendar days after receipt where possible so we can quickly document carrier or packing issues. Provide the order number, clear photographs, and a description of the problem. We will review the case and provide an appropriate refund, replacement, missing component, or other legally required remedy at no additional cost for verified merchant-side problems. Statutory rights are not restricted by this reporting timeframe.
Refund Review & Timing
If we require a physical return, we normally inspect it after receipt and then confirm approval. An approved refund is issued to the original payment method within 5–10 business days after approval. Your bank or payment service may require further time to display the credit. If a return is not required for a verified problem, the refund may be approved based on the evidence and case review.
Exchanges & Replacements
If you request another style or size, contact support first. We will explain whether an exchange is possible and how any price difference or delivery charge is handled before proceeding. Verified merchant mistakes or defective items are resolved without additional cost to the customer.
Order Cancellation
If you need to cancel or correct an order, contact service@denvras.com promptly. We will attempt to accommodate your request before shipment processing starts; once handling or dispatch begins, a cancellation may not be possible and the return procedure may apply instead. We do not charge a separate cancellation fee.
Refund Method & Disputes
Refunds are made through the original payment method when available. For unresolved questions, contact our customer-care team with the order number and relevant documentation. Nothing in this policy limits non-waivable rights under applicable consumer-protection law.
Business & Contact Information
Denvras™ is owned and operated by Guangzhou Yansilijia Trading Co., Ltd. This company operates denvras.com and provides customer support for purchases made through this website.
- Brand Name
- Denvras™
- Legal Company Name
- Guangzhou Yansilijia Trading Co., Ltd.
- Owner
- Cheng Yanchan
- Website
- denvras.com
- Business Address
- Room T1786, Floors 1, 3, 4, 7, and 8, Building B, No. 1 Wushan Road, Tianhe District, Guangzhou, Guangdong, China
- Customer Support Email
- service@denvras.com
- Customer Support Phone
- +86 130-7794-8607
- Customer Service Hours
- 8:00 AM – 10:00 PM daily (China Standard Time, UTC+8)