Terms and Conditions
The contractual terms governing purchases, products, prices, delivery, cancellations, returns, and support at denvras.com.
Last updated: October 24, 2026
Terms that apply to your order.
The following terms govern purchases made from Denvras™ and should be read together with the linked store policies.
Store Operator & Agreement
Denvras™ and denvras.com are owned and operated by Guangzhou Yansilijia Trading Co., Ltd.. By submitting an order, you agree to these Terms and Conditions and the policies linked on this site. Nothing in these terms excludes legal rights that cannot be waived.
Customer Eligibility
You must be at least 18 years old or otherwise have legal capacity to enter a binding purchase agreement in your jurisdiction. Minors may use the website only with the involvement of a parent or lawful guardian.
Customer Accounts & Details
If you create an account, maintain the security of your access credentials and provide accurate contact and delivery information. Notify us promptly of suspected unauthorized use. You are responsible for activity associated with your account except where applicable law provides otherwise.
Product Information & Variations
Denvras™ offers vintage decorative storage baskets. We aim to describe each item’s design, dimensions, materials, included components, and care information accurately on the individual product page. Product attributes vary by style; do not assume all baskets use identical materials or construction. Small differences in appearance or dimensions caused by screen settings, lighting, or reasonable production tolerances are not necessarily defects. Actual defects or material differences from advertised descriptions remain subject to applicable remedies.
Orders, Availability & Acceptance
Submitting a purchase order is an offer to buy. An automated email confirms receipt, not necessarily final acceptance. We may need to review payment authorization, item availability, accuracy of information, or delivery feasibility. If we cannot fulfill an order after payment is collected, we will explain the issue and refund the relevant payment amount.
Pricing, Taxes & Payment
Unless otherwise shown, prices are displayed in USD. Available payment methods and the final checkout total, including shipping charges, discounts, and applicable taxes, appear before you authorize payment. Your bank may apply separate currency conversion or international transaction fees.
Order Processing & Delivery
Normal processing is 2–4 business days after payment confirmation; busy periods may require up to 5 business days. Standard U.S. carrier transit is estimated at 10–15 business days after dispatch. Delivery estimates are not guaranteed dates. Shipping methods and charges are shown at checkout. Orders may be fulfilled by designated logistics partners, and shipping origin may differ from our registered business address.
Tracking & Delivery Concerns
Tracking information is normally provided by email after dispatch when available. If tracking stalls, a parcel seems lost, or the delivery is disputed, contact support. We will investigate with relevant logistics providers and provide an appropriate resolution; a “delivered” scan does not automatically prevent investigation.
Cancellations, Changes & Returns
Contact us promptly about order changes or cancellations. We make reasonable efforts before shipment processing begins, but changes may be unavailable after preparation or dispatch. We do not impose a separate cancellation fee. Eligible baskets may be returned within 30 calendar days after delivery, under our Return & Refund Policy.
Damaged, Incorrect & Missing Products
Please notify support within 7 calendar days of receipt where possible and provide relevant documentation. For verified merchant-side defects, damage, wrong goods, or missing components, we provide an appropriate solution at no additional cost. This request for prompt reporting does not affect non-waivable statutory rights.
Return Shipping & Refunds
For preference-based returns, customers pay return postage. Approved returns carry no restocking fee. Refunds are issued to the original payment method within 5–10 business days after the applicable approval. Any required return inspection occurs before that approval, and payment providers may require additional time to post a refund.
Intellectual Property
Our website copy, brand identity, photos, layouts, and other site materials are protected where applicable by intellectual property laws and may belong to us or our licensors. A purchase of a basket does not grant rights to reproduce website content or use trademarks commercially without authorization.
Customer Communications
When contacting support, please provide accurate information and avoid sending full payment-card numbers, passwords, or security codes. We may keep appropriate order and support records for legitimate fulfillment, compliance, fraud prevention, and dispute-resolution purposes as described in our Privacy Policy.
Liability & Mandatory Consumer Rights
To the extent permitted by applicable law, we are not responsible for indirect loss arising solely from website interruptions outside our reasonable control. This provision does not exclude liability for fraud, willful misconduct, or other liability that cannot lawfully be excluded, and does not remove statutory consumer remedies for defective or materially misdescribed products.
Applicable Law & Disputes
These Terms are administered by the store operator identified above, subject to mandatory consumer-protection rules in the customer’s applicable jurisdiction. We encourage customers to contact support first so we can attempt to resolve concerns promptly. Nothing here prevents consumers from using dispute-resolution rights or remedies provided by applicable law.
Policy Updates
We may modify store terms when the website, operations, or applicable law changes. The updated date is shown on this page. For an order already accepted, the applicable transaction terms and non-waivable legal rights are not retroactively reduced simply because a website policy is later amended.
Contact Information
Questions about these Terms and Conditions can be sent to service@denvras.com or discussed by telephone at +86 130-7794-8607 during 8:00 AM – 10:00 PM daily (China Standard Time, UTC+8).
Business & Contact Information
Denvras™ is owned and operated by Guangzhou Yansilijia Trading Co., Ltd. This company operates denvras.com and provides customer support for purchases made through this website.
- Brand Name
- Denvras™
- Legal Company Name
- Guangzhou Yansilijia Trading Co., Ltd.
- Owner
- Cheng Yanchan
- Website
- denvras.com
- Business Address
- Room T1786, Floors 1, 3, 4, 7, and 8, Building B, No. 1 Wushan Road, Tianhe District, Guangzhou, Guangdong, China
- Customer Support Email
- service@denvras.com
- Customer Support Phone
- +86 130-7794-8607
- Customer Service Hours
- 8:00 AM – 10:00 PM daily (China Standard Time, UTC+8)